Niri makes your energy easier to understand

Start with a question from everyday life

Why is the battery charging now? Why is the car using less power? These are useful starting points for understanding a shared energy plan. Niri helps explain the ideas behind the installation in everyday language. Introduce it through a question the customer recognises, then connect the explanation to the devices and settings you discussed together. That makes the chosen strategy easier to follow.

Connect the explanation to what the app shows

The overview shows energy flows and device readings; analysis helps review an earlier period. Planning looks forward at expected energy use and prices. Explain these differences so customers can distinguish a measurement from a forecast. When discussing why a device behaves a certain way, consider the configured tariff, available capacity and priorities. An explanation should fit the installation and the period being reviewed.

Give the customer a route after handover

Show where to open Niri and how to ask about an unfamiliar reading or setting. Pair that with a short tour of the connected devices and the customer's account access. Agree who handles technical support and configuration changes. Niri gives customers an accessible place for explanations, while your handover sets the context for using the installation and contacting you when they need further help.

Include Niri in your handover

• Confirm access to the correct installation.
• Show where Niri is available in the app.
• Try an explanatory question about a familiar device.
• Agree the route for support and configuration changes.