Question 1

What is Eniris SmartgridOne?

Accepted Answer

SmartgridOne is an advanced energy management system (EMS) developed by Eniris. it acts as a personal energy manager for homes and businesses, providing real-time control over solar inverters, heat pumps, charging stations, and battery systems to optimize energy flows and reduce costs.

Question 2

How quickly does the data update in the SmartgridX app?

Accepted Answer

The data on the main overview screen is displayed in real-time, matching the highest speed at which the SmartgridOne Controller pushes data. Detailed individual device data is typically visualized at quarter-hour intervals.

Question 3

How do I add a new controller to my account?

Accepted Answer

To register a new SmartgridOne Controller, log in to the SmartgridX portal or app, go to the 'Add controller' menu, and enter the Serial Number and Verification Code found on the device's label.

Question 4

What should I do if my controller shows as offline?

Accepted Answer

Check the ethernet connection to the controller, ensure your network uses DHCP (the default setting), and verify that the necessary outbound network ports are open. You can also use an IP scanner on your local network to see if the device is reachable.

Question 5

Which energy markets does Eniris support for dynamic pricing?

Accepted Answer

Eniris supports various wholesale electricity markets including Day-Ahead EPEX SPOT (Belgium, Netherlands, Germany), as well as imbalance and ancillary services (FCR, aFRR, mFRR).

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