Job Description:
As a Support Officer at Eniris, you will be the first point of contact for customers with technical questions about our energy management and monitoring solutions. You play a key role in communication between our customers and the software development team, actively contributing to the improvement of tools, documentation, and support procedures.
Responsibilities:
- Responding to and following up on customer inquiries.
- Collaborating with customers to better understand their technical requirements.
- Acting as a bridge between customers and the software team.
- Creating and optimizing technical documentation.
Profile:
- Hands-on problem-solving skills.
- Strong communication abilities; knowledge of additional languages is a plus.
- A customer-oriented mindset with the ability to clearly explain technical concepts.
- Basic knowledge of electrical installations or experience in an installation company is an advantage.
- Genuine interest in the energy or technology sector.
What we offer:
- A challenging and diverse role within an innovative and growing company.
- A competitive salary with additional benefits.
- Opportunities for professional development and career growth.
- A dynamic work environment with an enthusiastic team.
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