Apply for Technical Account Manager

Are you the crucial link between our key clients and our engineering team? Does translating complex client requirements into innovative product features energise you? If so, we’re looking for you to take our flagship product, the SmartgridOne EMS, to the next level.

About the role

As a Technical Account Manager, you are not just a point of contact; you are the strategic partner and technical advisor for our top-tier clients. You ensure that they get the most out of our SmartgridOne EMS.

You will manage the relationship at a technical level, understand the client’s challenges and act as the client’s voice within our organisation. In this role, you will report directly to the Product Owner.

What are you going to do?

• Strategic Account Management: You will hold regular meetings with our key clients to monitor how the system is performing and identify areas where we can provide technical support.
• Requirements Analysis & Custom Development: You discuss new requirements and custom features directly with the client. You are the one who probes further until the core of the requirement is clear.
• Bridge to Engineering: You will translate these client requirements into clear technical specifications for the engineering team. You will be responsible for the progress and successful delivery of these projects.
• Client support: As soon as the engineering team has delivered a new feature, you are the one who presents and explains the solution to the client, so that they can start using it successfully straight away.
• Ownership: You are responsible for the technical roadmap of your client portfolio from start to finish.

Who are we looking for?

• Technical all-rounder: You have a strong technical background (e.g. in IT, Electrical Engineering or Energy Management) but also possess excellent communication skills.
• Experience: You have experience in a role such as Technical Account Manager, Solutions Engineer or a similar position within a B2B software environment.
• Analytical skills: You are able to quickly grasp complex processes and translate this into concrete improvements in the SmartgridOne EMS.
• Project management: You are able to balance competing interests (client vs. engineering) and deliver projects on time and to the required standard.
• Interest in the energy transition: Knowledge of EMS, smart grids or renewable energy is a major advantage.

What do we offer?

• A challenging role at the heart of the energy transition, working with an innovative product.
• A direct impact on product development and the satisfaction of our key clients.
• Close collaboration with both the product management and engineering teams.